top of page

Privacy Policy

Last updated: October 2025

​

Sachet Factory Limited (“we,” “us,” or “our”) is committed to protecting your privacy and personal data in accordance with UK data protection laws, including the UK GDPR and Data Protection Act 2018.

1. Who We Are

Company name: Sachet Factory Limited

Registered office: The Old Police Station, Church Street, Ambleside, Cumbria, LA22 0BT

Warehouse address: Units 2–5, Viking Park, Ednaston Drive, Congleton, CW12 1TW

Company number: 15567831

VAT number: GB464362681

 

For any privacy-related enquiries, please contact us at hello@sachetfactory.com.

2. What Information We Collect

We may collect and process the following types of information:

 

  • Personal details (name, company name, email, phone number) submitted through contact forms or enquiries

  • Business and billing information provided when requesting quotes or services

  • Technical data (IP address, browser type, operating system, website usage analytics)

3. How We Use Your Information

We use your information to:

 

  • Respond to enquiries and provide quotes or services

  • Manage customer relationships and process orders

  • Improve our website, products, and services

  • Comply with legal and regulatory obligations

 

We do not sell or rent personal data to third parties.

4. Lawful Basis for Processing

We process your data under one or more of the following lawful bases:

 

  • Contractual necessity: to fulfil enquiries, quotes, or service agreements

  • Legitimate interests: to operate and improve our business

  • Legal obligations: to comply with applicable laws and regulations

5. Data Storage & Security

Your information is stored securely on protected systems. We implement appropriate technical and organisational measures to prevent unauthorised access, alteration, or loss of your data.

6. Sharing Your Information

We may share limited information with trusted partners or service providers (such as IT support or logistics providers) who help us operate our business. These parties are bound by confidentiality and data protection agreements.

7. Data Retention

We retain your personal data only as long as necessary to fulfil the purposes outlined above or as required by law.

8. Your Rights

You have the right to:

 

  • Request access to your personal data

  • Correct inaccurate information

  • Request deletion of your data where applicable

  • Object to or restrict processing

  • Lodge a complaint with the UK Information Commissioner’s Office (ICO)

 

To exercise these rights, contact us at hello@sachetfactory.com.

9. Cookies

This website may use cookies or similar technologies to enhance functionality and analyse traffic. You can manage cookie preferences through your browser settings.

10. Updates to This Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated revision date.

bottom of page